Web Store Help

We hope that our store is easy to use. If you have any problems or comments please send us an email: info@form-a-lines.com

If our emails do not arrive please check your Spam folder.

Customer accounts

New customers can create an account as part of the checkout process.

The checkout process

During the checkout process email messages are sent to you to confirm your order's progress.

• New customers are sent an email confirming their password.

• An order confirmation email is sent when you click the [ Submit order for payment ] button.

• An order dispatch confirmation email is sent when your payment is complete.

If these emails do not arrive please e-mail info@form-a-lines.com giving us as much information as possible so that we can trace your order.

Pattern delivery

PATTERNS are delivered by DOWNLOAD to your computer.

To download your patterns:

1. Login to your Form-A-Lines Account.
2. Go to "Order History".
3. Select "View Order Details" from the order list.
4. You will find download links to your files there.

Please download your files as soon as possible as they are only available for 60 days.

If you have any download problems please e-mail info@form-a-lines.com

Payment problems

We use the secure services of PayPal for processing your credit card payment. Payment takes place on the PayPal secure web site. Form-A-Lines do not handle or store any credit card numbers or bank account details on our system.

If you are not a member of PayPal you can ignore the "Log In" box. Select your card type and complete all the details requested. Then click the "Continue Checkout" button near the foot of the PayPal page.

Tip for first-time users: Do not leave any spaces or add dashes when entering your credit card number.

Card denied.
If your problem is that your credit card has been denied then PayPal have made this statement: "Since this process is very complex, it does occasionally affect valid cards. The denial of your credit card is not reflective of your credit worthiness. In cases where a valid card fails our system checks, we suggest that you try another credit card in the system."

Where to buy Form-A-Lines printed patterns and materials

For a list of shops that stock a range of Form-A-Lines printed pattern booklets plus card making materials such as blank cards, thread and pricking tools see our stockists page.