Security and Privacy

Introduction

At Form-A-Lines we care about security and make every effort to ensure your personal information is secure.

Secure server

We use strict security precautions to make our website safe, including the use of a Secure Socket Layer (SSL) server. Any information you enter while you're using the secure server is encrypted before being transmitted, so it is virtually impossible for an outside party to access or intercept your information.

Use of Contact Information

We collect information about users for two reasons: firstly, to process user's orders and second, to provide users with the best possible service.

We will only use the information that we collect about users lawfully (in accordance with the Data Protection Act 1998).

We do not collect any personal information from users other than information that is knowingly and voluntarily given.

We do not sell, trade or rent users contact information to any third party for commercial or non-commercial use.

We do not use contact information to send future promotional emails unless the user gives their consent by choosing to opt-in by requesting us to do so by e-mail.

The user's IP address is used to test our system and to gather broad demographic information.

We do not send random marketing emails to personal email addresses (spam).

Information from Children

No personal information will be collected from a child we know to be 16 or under.

Links to Other Sites

This site contains links to other sites.
Form-A-Lines Stitching Cards is not responsible for the privacy practices or the content of such web sites.

Options for Removing User Information

The site provides users the opportunity to opt-out of receiving communications from us.

This site gives users the following options for removing their information from our database, to not receive future communications or to no longer receive our service.

You can contact us by e-mail: info@form-a-lines.com

Newsletter subscribers can unsubscribe at any time. Click the "Unsubscribe" link in any of our newsletters to be removed from our newsletter list.

How to Correct or Update User Information

The personal information which we hold will be held securely in accordance with our internal security policy and English law.

The information we hold will be accurate and up to date. Users can check the information that we hold about them. If they find any inaccuracies we will delete or correct it promptly.

This site gives users the following options for changing and modifying information previously provided.

You can contact us by e-mail: info@form-a-lines.com.

Dispute Resolution

We have the following dispute resolution mechanisms. If you think we have not followed our terms and conditions or our privacy policy in some way, they can help you resolve your concern.

Customer Service Dept:

Contact the Form-A-Lines Stitching Cards Customer Service Dept giving details of your complaint.

We will acknowledge the complaint within three working days and provide a likely timescale for resolving the dispute and keep you informed about progress.

Contacting the Web Site

If you have any questions about our terms and conditions, our privacy statement, the practices of this site, or your dealings with this web site, you can contact the administrator David Jefferson in the following ways:

E-mail: info@form-a-lines.com

By post:
Form-A-Lines Stitching Cards, PO Box 795, St. Albans, AL2 2ZQ, UK.

Telephone 01727 769733.
International telephone: +44 1727 769733.
The telephone is manned Tuesday, Wednesday and Friday between 10.00 a.m. to 12.00 a.m. and 2.00 p.m. to 4.00 p.m. (British time).